Skip to main content
Set website colours to normal. Set website colours to blue. Set website colours to high contrast. Discover our website and accessibility.
BetaWhy is this in beta?

NS&I Mobile Application Accreditation

Digital Accessibility Centre Certificate of Accreditation

Accreditation Certificate Number:

NS&I_App/25

Client:

IBM (for NS&I)

Project:

Native Mobile Application

Certificate issue date:

Certificate expiry date:

Certificate status:

Platform:

Native Mobile Only (iOS and Android)

Certification

To achieve certification each application undergoes a manual technical compliance review against WCAG 2.2 to level AA.

The application underwent both a technical compliance audit and robust end to end testing by users with a wide range of disabilities including blind, low vision, dyslexia, colour blindness, mobility impairments, learning difficulties, Deaf, Asperger and anxiety and panic disorder.

All testing is carried out in line with relevant platform specific guidelines, and where applicable, conforms with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Testing also conforms to Section 508 of the Americans with Disabilities Act (ADA)

List of issues

  • When users are inactive on modals, they will be automatically logged out with no warning.

Journey

  1. Terms of service screen
    1. Test the page
    2. Scroll down to accept the terms of use
    3. Select the button I accept the terms of use
  2. Welcome to the NS&I App
    1. Test the page
    2. Select the view steps button
    3. Test the confirm its you page
    4. Select the next button
    5. Test the create your NS&I pin page
    6. Select the next button
    7. Test the enable face id page
    8. Select the get started button
  3. Enter auth token (out of scope)
    1. Enter the following ___________
    2. Select the submit token button (nothing seems to happen visually)
    3. Select the next page button
    4. Select the login with pin button
    5. Enter the following pin ______
    6. Select the continue button
  4. Hello Norman Frederick
    1. Test the page
    2. Select the investment account
  5. Investment account
    1. Test the page
    2. Select next day pyts out payment(Different screen in new build)
    3. Test the page
    4. Select the home button from the navigation
    5. Test the marketing banner at the bottom of the account summary
  6. Hello Norman Frederick
    1. Select the other account tab
    2. Test the page
    3. Select the premium bonds
  7. Premium bonds
    1. Test the page
    2. Select the view your prize history
    3. Test the page
    4. Select the debit card online deposit
    5. Test the page
    6. Under value date select the question mark
    7. Test the about the value date modal
    8. Select the ok button
    9. Select the back button
  8. Premium bonds
    1. Select view holding details
    2. Test the page
    3. Select home from the main navigation
  9. Hello Norman Fredrick
    1. Select junior ISA
    2. Test the page
    3. Select debit card online deposit
    4. Test the page
    5. Under interest date select the question mark
    6. Test the about the interest date modal
    7. Select the ok button
    8. Select the home button in the main navigation
  10. Home
    1. Select direct saver
    2. Select view account details
    3. Test the page
    4. Select interest rate
    5. Test the page
    6. Select home from the main navigation
  11. Home
    1. Select Guaranteed income bond 2 year
    2. Select view account details
    3. Test the page
    4. Select interest rate
    5. Test the page
    6. Select add money from the main navigation
  12. Add money
    1. Select the add money from the main navigation
    2. Test the page
    3. Select investment account
  13. Investment account
    1. Test the page
    2. Select the more from the main navigation
  14. More
    1. Test the page
    2. Select settings
    3. Select help and support
  15. Help and support
    1. Select the help and support
    2. Test the your leaving our app modal
    3. Select the cancel button
  16. Frequently asked questions
    1. Select frequently asked questions
    2. Test the page
    3. Select the back button
  17. Give us a call
    1. Test the give us a call
    2. Select cancel on the popup
    3. Waiting for the app to timeout and reopen it
  18. Pending transaction
    1. Reopen the app
    2. Enter ___________
    3. Select the submit token button (nothing seems to happen visually)
    4. Select the next page button
    5. Select the login with pin button
    6. Enter the following pin ______
    7. Select the continue button
  19. Hello Greg
    1. Select direct saver
    2. Test the page
    3. Select one of the pending transactions
    4. Test the page

Disclaimer:

This certificate was issued on the and represents the state of the pages audited on this date. Any further changes after the accreditation date are not covered by this certificate.

Additionally, any pages/areas of the website not listed the above scope of testing are also not covered by this certificate as we cannot guarantee their accessibility state.

We audit against the Web Content Accessibility Guidelines V2.2 level A and level AA to test how accessible the website is, using theWebsite Accessibility Conformance Evaluation Methodology (WCAG-EM) to evaluate conformance.